An electronic appeal is an application by the applicant that has been received at the organization’s e-mail address or placed in a special section on the organization’s official website in the global Internet computer network.
Electronic appeals received by state bodies and other state organizations are subject to review in accordance with the procedure established for consideration of written appeals, taking into account the specifics provided by the Law of the Republic of Belarus “On applications of citizens and legal entities” for electronic appeals.
Requirements for electronic appeals:
The appeals are presented in Belarusian or Russian.
According to Article 12 of the Law “On Appeals of Citizens and Legal Entities”, the fields marked with * are required.
The appeals should contain information on the results of their previous examination with the application (if available) of documents confirming this information.
Electronic copies of documents confirming their authority must be attached to electronic appeals submitted by the applicants’ representatives.
If the requirements are not complied with, the electronic appeal can be left without consideration on the merits in the order established by the Law of the Republic of Belarus “On applications of citizens and legal entities”.
The withdrawal of an electronic appeal is made by submitting a written application or sending a request in electronic form in the same way as an electronic appeal was sent.
Answers (notifications) to electronic appeals are sent to the e-mail address of the applicants indicated in electronic appeals, unless:
– the applicant in his electronic appeal requests to send a written response or at the same time send a written response and reply to his e-mail address;
– an e-mail address is indicated in the e-mail, for which technical reasons could not be delivered (notification).
In the event that incoming electronic appeals of similar content from different applicants are of a mass character (more than ten applications), responses to such appeals, by decision of the head of a state body or other state organization or a person authorized by him to sign, in the established manner, responses to appeals may be placed on official website of the state body or other state organization in the global computer network Internet without sending responses (notifications) to the applicants.